Explore a Career with Peerless Energy Systems

Peerless Energy Systems is a distributor of Sullair industrial air compressors covering the Midwest. We have 3 branches, Omaha, Sioux City, and near Iowa City.

Our core values are Reliable, Dedicated, and Responsive; we are looking for individuals who embody these values to join our team.

Service Coordinator Wages: $25-$35 an hour based on experience. 40+ hours per week, this is a salaried position.

Job Description:

As a Service Coordinator at Peerless Energy Systems your primary responsibilities will be scheduling services including break-fix service and preventive maintenance, timely invoicing of all service jobs, and providing exceptional service to our customers.

Hours of Operation- 8:00am-5:00pm, Monday - Friday

Responsibilities include:

• Scheduling service technicians
• Ascertain equipment problems and services needed by listening to customer descriptions of symptoms, clarifying description of problem(s)
• Verify warranty and service contract coverage by examining records and agreements, explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer's estimated costs, prepares service orders (SOs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering SO into service database system
• Dispatching service technicians
• Maintain customer rapport by explaining estimates and expected completion of repairs; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging any temporary rental needs; be aware of our rental fleet assets and availability and be able to quote rental pricing to customers in need and proactively seek rental agreements with repair customers
• Maintain equipment records by recording problems and corrective actions planned
• Advance your job knowledge by participating in educational opportunities
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Timely invoicing of completed service orders (48-hour turnaround)

Other duties would include:

Maintaining our Preventative Maintenance customer schedules on time in the month due and being sure all parts associated with upcoming service parts are in stock or on order one month in advance to maximize our discounts from our vendors. This will require proactively calling customers and scheduling the preventative maintenance services in advance and then adhering to that schedule.

Increase service department parts sales by upselling customers on standard consumables when creating new service orders.

Be able to use and update our service measurement matrix. Use this matrix to help determine scheduling priorities and give forecasts for expected labor & service parts income.

You must be proficient in Microsoft Office to include Word, Outlook and Excel as well as learning our CRM/dispatching software. Need to possess and demonstrate exceptional customer service and time management skills.

BENEFITS INCLUDE:

• Retirement- Peerless Energy Systems currently has a Safe Harbor 401K retirement plan. You can put up to the Federal maximum in your 401K yearly (we provide 3% for all employees without a mandatory match)
• Full Health Insurance Coverage - 2 plan options (75% of health care premium paid by Peerless)
• Life Insurance (company paid $50K policy; also offer additional voluntary term life for self, spouse, and dependents)
• Optional Dental Insurance
• Optional Vision Insurance
• Optional Long and Short Term Disability Coverage
• Yearly Bonus
• Vacation- One (1) week of vacation after your first 90 days, two (2) weeks of vacation after the start of your second year, and three (3) weeks of vacation after 5 years of continuous employment.
• Holidays- We currently observe the following paid holidays: Christmas, New Year’s Day, Fourth of July, Labor Day, Memorial Day, & Thanksgiving.